Last Updated: July 19, 2026
Thank you for choosing Brandoptix Launch. We strive to deliver high-quality, professional online stores. Because our team immediately initiates customized web development, domain mapping, and setup work upon purchase, our refund guidelines are outlined below.
1. One-Time Setup Charges
One-time setup charges (applicable to Launch Startup and Launch Business plans) pay for the dedicated design hours, business email configurations, and payment integrations set up by our engineers. Due to the custom labor involved, setup charges are **non-refundable** once development work has commenced (which begins within 24 hours of detail submission).
If you request a cancellation before our team has begun building your store (within 24 hours of order placement), you are eligible for a full refund of the setup charge.
2. Monthly Subscription Dues
Active monthly hosting subscriptions pay for domain maintenance, server hosting, SSL security, and continuous platform support. You may cancel your subscription at any time.
If you cancel mid-billing cycle, you will retain store access and hosting until the end of the current billing cycle, and no further monthly payments will be charged. We do not provide prorated refunds for partial-month usage.
3. Requesting a Cancellation
To request a cancellation or plan adjustment, please submit a ticket to our billing desk. We process all cancellation requests within 2 business days.